Returns & Exchanges

At Free Delivery over £35, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for all general retail items. If your order isn't quite right, you can return it for a full refund or exchange provided the items are in their original, unused condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Securely pack the products in their original packaging, ensuring all tags are attached and including the printed return slip inside the parcel.

• 3.
  Ship the Parcel

  Affix the prepaid shipping label to your package and drop it off at any authorized courier location or local post office.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.