Frequently Asked Questions
Everything you need to know about shopping with us.
How do I qualify for free delivery?
Standard delivery is completely free for all orders over £35. For orders below this amount, a flat shipping fee will be applied at checkout.
How long will it take to receive my order?
Most orders are processed within 24 hours. Once shipped, standard delivery typically takes 2-3 business days to arrive at your doorstep.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay.
Can I track my shipment?
Yes, once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery status.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact our customer support team within 48 hours of delivery with photos of the damage so we can arrange a replacement.